Zammad is a web based open source helpdesk/customer support system. In 7.0.2 and 7.1.0, zammad's session management for websocket and long-polling connections is susceptible to a path traversal attack. Session identifiers supplied by the client are insufficiently validated before being used to construct internal file paths. When the file-based session store is active (the default configuration), an authenticated attacker can manipulate the session identifier to reference locations outside the intended storage directory, leading to the deletion of arbitrary files and directories on the server. Exploitation requires only a low-privilege authenticated session and a single crafted request. Instances configured to use the Redis-based session store are not affected. This issue is fixed in versions 7.0.3 and 7.1.1.
Advisories

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Fixes

Solution

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Workaround

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History

Fri, 25 Sep 2026 18:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}


Fri, 25 Sep 2026 17:30:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. In 7.0.2 and 7.1.0, zammad's session management for websocket and long-polling connections is susceptible to a path traversal attack. Session identifiers supplied by the client are insufficiently validated before being used to construct internal file paths. When the file-based session store is active (the default configuration), an authenticated attacker can manipulate the session identifier to reference locations outside the intended storage directory, leading to the deletion of arbitrary files and directories on the server. Exploitation requires only a low-privilege authenticated session and a single crafted request. Instances configured to use the Redis-based session store are not affected. This issue is fixed in versions 7.0.3 and 7.1.1.
Title Zammad: Arbitrary File Deletion via Unvalidated Session Identifier in Long Polling Controller
Weaknesses CWE-22
References
Metrics cvssV4_0

{'score': 8.8, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:H/VA:H/SC:N/SI:N/SA:N'}


Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T17:31:01.884Z

Reserved: 2026-07-10T16:27:03.092Z

Link: CVE-2026-61525

cve-icon Vulnrichment

Updated: 2026-09-25T17:30:52.024Z

cve-icon NVD

Status : Received

Published: 2026-09-25T18:17:29.030

Modified: 2026-09-25T18:17:29.030

Link: CVE-2026-61525

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses