Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.
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Fixes

Solution

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Workaround

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History

Fri, 25 Sep 2026 18:30:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.
Title Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organization data
Weaknesses CWE-200
CWE-639
CWE-863
References
Metrics cvssV4_0

{'score': 7.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N'}


Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T19:03:46.965Z

Reserved: 2026-09-01T20:05:09.424Z

Link: CVE-2026-84464

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-09-25T19:17:57.917

Modified: 2026-09-25T19:17:57.917

Link: CVE-2026-84464

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

No data.

Weaknesses