Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.
Metrics
Affected Vendors & Products
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Fixes
Solution
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Workaround
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References
History
Fri, 25 Sep 2026 18:30:00 +0000
| Type | Values Removed | Values Added |
|---|---|---|
| Description | Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2. | |
| Title | Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organization data | |
| Weaknesses | CWE-200 CWE-639 CWE-863 |
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| References |
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| Metrics |
cvssV4_0
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Projects
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Status: PUBLISHED
Assigner: GitHub_M
Published:
Updated: 2026-09-25T19:03:46.965Z
Reserved: 2026-09-01T20:05:09.424Z
Link: CVE-2026-84464
No data.
Status : Received
Published: 2026-09-25T19:17:57.917
Modified: 2026-09-25T19:17:57.917
Link: CVE-2026-84464
No data.
OpenCVE Enrichment
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